PRIVACY POLICY, TERMS &
OTHER INFORMATION
Welcome to Hallestam Design!
Your privacy is important to us, and we are committed to protecting your personal information. Below we describe how we collect, use and protect your information.
Privacy Policy for Hallestam Design
Last updated: December 13, 2024
Hallestam Design (referred to as "we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services.
1. What Information We Collect
We collect the following types of personal data:
- Contact information: name, address, phone number, email address.
- Order details: billing and shipping information, payment details.
- Account information: username, password, security questions.
- Usage data: IP address, device type, browser details, and website interactions.
2. How We Collect Data
- Directly from you: when you fill out forms, make a purchase, or contact us.
- Automatically: through cookies and tracking technologies.
- From third parties: such as payment processors.
3. Purpose of Data Collection
We use your data for:
- Processing orders and fulfilling contracts.
- Communicating with you about products or support.
- Improving our website and services through analytics.
- Complying with legal obligations.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent: when you opt-in to marketing communications.
- Contractual necessity: to fulfill orders and provide services.
- Legitimate interests: to enhance our services and safeguard our website.
- Legal obligation: to comply with applicable laws.
5. Data Sharing
We may share your data with:
- Service providers: such as payment processors and delivery companies.
- Legal authorities: if required by law.
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
Under GDPR, you have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to data processing.
- Withdraw consent at any time.
- Data portability, meaning you can request your data in a structured format.
To exercise any of these rights, please contact us at info@hallestam.com
8. Data Security
We implement appropriate security measures to protect your data from unauthorized access, disclosure, or misuse.
9. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as standard contractual clauses.
10. Contact Us
For questions or concerns regarding this privacy policy or your data, contact us at: info@hallestam.com
Terms & other information for Hallestam Design
Last updated: December 13, 2024
Terms of purchase
Anyone who orders products on the website (hallestam.com) must be 18 years of age, otherwise a guardian's approval of the purchase is required. We comply with the Consumer Purchase Act, read more about your rights here: The Swedish Consumer Agency
Prices and payment
We reserve the right to change prices on the website (hallestam.com) without prior notice, however if we give you a quote and you accept that price, that price applies to that purchase. We reserve the right to error in the product information on the website (hallestam.com).
VAT is included at 25%. All payments are made through a secure system and no bank details are stored with us. Currently available payment methods: Swish or direct bank transfer to our BG account (Bank giro).
Address Information
Please ensure that you provide accurate address details, as we will ship to the exact address you provide. If your name is not registered at the address or does not appear on the mailbox, you must include a C/O address (the last name of the person registered at the address where the order will be sent). It is your responsibility as the buyer to provide the correct address.
Delivery time and delivery options
We strive to deliver your handmade, unique product as soon as possible, but we kindly ask for your patience as we take the time needed to lovingly craft your Hallestam piece by hand. The delivery time can vary depending on the product selected and the number of orders currently in the queue.
Please keep in mind that during busy periods, such as Valentine's Day or Christmas for example, demand can be especially high, so it's best to place your order well in advance. We will always provide a more precise delivery estimate when you make your inquiry or order request, so before you say yes to your order you´ll have the correct information about when you can expect your product/products.
If your order needs to be shipped, the shipping cost will be covered by you, the customer. However, for those located along the Costa del Sol in Spain, we offer free home delivery between Estepona and Nerja
If you'd like more information about potential shipping costs, please feel free to contact us with the details of the product you're interested in and the intended delivery location. We'll get back to you within 24 hours with all the information requested!
Right of withdrawal, return policy
All products sold from Hallestam.com are special custom-made products, produced up on request. This means that we can´t provide the right of withdrawal or a return policy for items that are specifically created for you. Once you confirm your order for one or more custom-made items, we immediately begin the process of sourcing the necessary materials and dedicate many hours of care, time, and love to craft your products according to your requests.
To secure your custom order, payment is required upon confirmation. Up until your payment is done you are free to cancel your order at any time.
We strive to provide detailed descriptions of our products, and the colors in our photos are unedited. However, please keep in mind that slight color variations may occur depending on the screen you are viewing from and the lights when the photos where taken.
According to the Swedish law:
When you shop online, you have a 14-day right of withdrawal. It is stated in the law on distance contracts and contracts outside business premises. The law is binding and applies regardless of what the company says or writes in its terms and conditions.
But there are some exceptions when you can't undo it:
- A custom-made item that has been manufactured based on your description.
Hallestam Design
Svensk enskild firma (Jennie Hallestam)
Innehar F-skattsedel